Wed 31 Oct 2007
3 Simple Steps to Winning Customer Service
Customer satisfaction is crucial for the success of every small, business irrespective of the market it operates in. Managing your business will be a lot easier when your customers are happy and satisfied with the quality of your products as well as the service you provide.
That said, it is important to deal with any issues before they turn into serious problems that threaten your relationships with customers. There are quite a few things that you can do to ensure that your customers are happy — and stay that way.
Get Customer Feedback
Customer feedback can be of immense help to determine if customers are happy with the services your business offers. You can provide your customers with a feedback form that asks for suggestions to help you improve your products and services, or even offer new ones.
Customers are likely to give up on your small business if you fail to address their concerns immediately. Analyze the issues and figure out ways to resolve them.
If you respond promptly and appropriately, customers will recommend you to others and give you repeat business.
Communicate With Customers
Communication is the key to solving customer issues — in most cases, they just want to know that you care about their concerns. When a customer has a problem, all you need to do is listen to what they have to say, be empathetic; if need be, apologize. Customers may say a lot of things in the heat of the moment — however, a simple “I'm sorry” can defuse a volatile situation in just a few seconds.
Winning customer service can be achieved if you incorporate customer centric techniques in your business. Don't forget that if you don't give customers what they want, there are thousands of other small businesses out there who will be more than happy to do so.