Tue 15 Jul 2008
How to Ensure That Your Small Business Runs Smoothly In Your Absence
If you have a small business, then you need to put a plan into place in case you are unable to run it for a period of time.
This could be due to a number of reasons - an accident, a death in the family or a prolonged illness.
Here are some tips to ensure that your business functions well in your absence.
Train Your Staff Well
You should train your staff well so that in case of your absence, they concentrate on the work at hand instead of taking undue advantage.
Your employees should have a sense of discipline; and your clients should get the same level of attention, even when you are not physically present in the office.
Implement a Universal System
You should have an efficient and easy-to-understand system in place, from attending to client's inquiries to order processing and collection of payments.
This way, when you are unable to be in the office, at least your employees will be comfortable in continuing their daily tasks without supervision.
Establish a Chain Of Command
You should not only train your employees well but also keep an eye out for employees who have gained the respect of other workers.
That employee should be given small chances to lead the team, so that if you are not around there is still a leader to take them forward.
The employee you choose should be honest and knowledgeable, and should also have clear, strong leadership qualities.
Even if you are ill or are not physically present, you should be accessible by phone, fax or email. Your employees need to be able to inform you of the latest happenings in the office; they will also be able to take important instructions from you.
So, even though you might not be physically present in your office or store for some time, follow these tips to still ensure that your small business performs like a well-oiled machine.